Development Hours FAQ

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards.

How secure is my payment?

All payments are securely processed over HTTPS and your card information never touches our servers. All payment processing is handled by a third party credit card processor, Stripe. More information can be found about Stripe and Stripe’s security policy at https://stripe.com/help/security.

Do hours expire?

No, purchased hours never expire.

Ok, I purchased a block of hours. Now what?

Hours can be used for small projects (less than 5 hours) and site adjustments.  For website issues and problems we strive to complete requests within 5 business days. For larger projects please contact our project manager (projects2@gocodebox.com)

I have an idea for a project for my site. Who should I contact?

We love ideas!  Please contact our project manager (projects2@gocodebox.com) to schedule a meeting to discuss.

I have an urgent problem with my site during business hours. What should I do?

If your matter is not an emergency, and is still urgent in nature, please email your project manager and place the wordURGENT in the email subject line.  For 24 hours a day, 7 Days a week, 365 Days per year Emergency Phone Support, you may activate the codeBOX Emergency phone system.  Visit http://gocodebox.com/emergency-phone-contact-system/ to learn more.

My website has a urgent problem and it’s after hours! What should I do?

For 24 hours a day, 7 Days a week, 365 Days per year Emergency Phone Support, you may activate the codeBOX Emergency phone system.Visit http://gocodebox.com/emergency-phone-contact-system/ to learn more.

How do you bill and track hours?

We use timers to keep careful track of the development time spent on a task.  Time is tracked and logged to the minute — we never round up.

How can I see how many hours I have left?

For a complete audit of your hours and projects visit (http://mygocodebox.wpengine.com/).  From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.